The Skytrax World Airport Awards are the most prestigious accolades for the airport industry voted by customers in the largest, annual global airport customer satisfaction survey. The 2017 Awards are based on 13.82 million airport survey questionnaires completed by 105 different nationalities of airline customers during the survey period. The survey operated from July 2016 to February 2017, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate. The World Airport Awards are a global benchmark of airport excellence, and widely known as the Passengers Choice Awards.
10. FRANKFURT AIRPORT
Serving 98 airlines and 250 destinations in 105 different countries, Frankfurt Airport is the base of Lufthansa. It is the largest airport in Germany and third biggest in Europe. Frankfurt Airport has a direct connection to the European high-speed network of German Rail. Construction of a third passenger terminal is in the process of planning.
9. LONDON HEATHROW AIRPORT
London Heathrow Airport is the busiest airport in the UK and busiest airport in Europe by passenger traffic, and having been world’s busiest airport for international passengers, it has recently lost this title to Dubai Airport.
8. ZURICH AIRPORT
Zürich Airport is the largest international airport of Switzerland and is the principal hub for Swiss International Air Lines.
7. CENTRAL JAPAN INTERNATIONAL AIRPORT
In 2014, 9.8 million passengers travelled through Central Japan International Airport in Nagoya, better known as Centrair. The airport has a large domestic traffic percentage, with a number of regional routes operated to Asiana cities such as Bangkok and Singapore. Longer haul routes include Helsinki, Frankfurt, Honolulu and Detroit.
6. HAMAD INTERNATIONAL AIRPORT DOHA
Hamad International Airport is the international airport for Doha, capital city of Qatar. The existing terminal can accommodate up to 30 million passengers annually, and has been described as the most architecturally significant terminal complex in the world, as well as being the most luxurious.
5. HONG KONG INT’L AIRPORT
Hong Kong International Airport serves over 100 airlines operating flights to about 180 locations worldwide, including 44 destinations on the Chinese Mainland. It is a former, multiple winner of the Airport of the Year title at the World Airport Awards.
4. MUNICH AIRPORT
Munich Airport is the second busiest airport in Germany and the secondary hub for Lufthansa German Airlines. Munich Airport has connections to destinations all over the world, but much more besides. With over 150 retail stores and some 50 places where you can eat and drink, it’s like a city center, offering travelers and visitors plenty to see and do.
3. INCHEON INT’L AIRPORT
Incheon International Airport is the largest airport in South Korea and one of the busiest airports in the world. It is a former winner of the Airport of the Year title at the World Airport Awards.
2. TOKYO INT’L AIRPORT HANEDA
Boasting both domestic and international terminals, Tokyo International Airport Haneda plays a very important role in furthering Japan’s development as a tourism-oriented nation.
1. SINGAPORE CHANGI AIRPORT
Singapore Changi Airport connects customers to over 200 destinations worldwide, with 5000 arrivals and departures a week by 80 international airlines.
Mr Lee Seow Hiang, CEO of Changi Airport Group
“To be named the World’s Best Airport by Skytrax for the fourth year running is a significant achievement for Changi Airport and a clear affirmation that we continue to hit the right notes in our pursuit of service excellence. We do not take this recognition for granted; it is the extraordinary effort and commitment of the entire airport community that drives Changi’s success. We thank our passengers and partners alike for their continued support and confidence in us.”
This feature originally appeared in World Airport Awards.